We’re here to help

You’ve got questions, we’ve got answers. Take a look below at our Frequently Asked Questions. If you still have questions, contact us!

Shipping Information

We are happy to provide shipping anywhere in the United States. For our local customers, you can also choose “Local Pickup” at checkout to arrange a local pickup or delivery.

Shipping depends on stock availability. Orders are typically fulfilled and shipped with 7 business days. You will receive confirmation when your order has been shipping including a tracking number.

At this time, we do not offer international shipping of our products. If you’re interested for the future, reach out and hello@blazecandles.co and we’ll see what we can do.

Payment Information

All major credit cards are accepted at this time. For Local Pickup/Delivery, we can also accept cash and electronic payments.

Of course! Your sensitive information is not saved in our system but rather our third-party credit card processing provider keeping it safe and sound and in the right hands! Plus, our site is secured using latest technology in SSL Certificates.

Orders and Returns

Visit our shop page at BlazeCandles.co/shop to begin shopping for your favorite scents. Place your order online and we’ll get to work! If you’re interested in wholesale orders or a custom fragrance, reach out to hello@blazecandles.co.

Nope. At this time you can checkout as a guest to avoid creating an account, although we do encourage you to make an account. It gets your exclusive offers and points towards future orders.

You can always reach out to us at hello@blazecandles.co with questions, comments, suggestions, or just to say hey! We’re looking forward to hearing from you.

Of course! You can email hello@blazecandles.co to cancel your order and request a refund.

You can track your order at BlazeCandles.co/order-tracking using your email address and order number. Once shipped, you’ll be able to see the tracking number to watch for your package to arrive.

If you’d like to return a defective product, reach out to hello@blazecandles.co and let us know what’s going on! We’ll see what we can do to help and get you a replacement if necessary.